Our goal is to give you the best experience, therefore we applied return and refund policies for any questions about refunds and returns that you may have. These policies include any items or products were bought from the website available on e-mail address
The products, items and services are collectively, hereinafter referred to as the "Service", "Our Service", "Our Services" or "Services" as the case may be. Khalid Abdullah Hashem Hashem Trading Est. Hereinafter referred to as “we” or “our”, as the case may be.
All terms in this policy shall contain the definitions set out in our Terms and Conditions, unless otherwise stated here
Digital products
We stand behind our products and services because your satisfaction is our main goal, but since some of our services are digital they can not be refunded
Recovery of Funds
When products or services are eligible for a refund, we offer the following refund methods.
Eligibility for any method of refund is based on our own sole discretion
Money
We offer a cash refund for the partial or full amount of the product or service according to eligibility.
Exchange
We provide exchanging services to products or services were bought with other products or services that have the same price from our website. If there is a balance left after exchange, we will offer another way to get a refund, if found
Current balance
We provide in-store credit where you will be able to keep balance with us to buy products or services provided. The duration, amount and validity of the balance in the store will be disclosed when displayed to you. In-store balance may be for the full or partial value of the product or service, at our own sole discretion
Promotions
We may offer promotions or discounts on our products or services. In this case, any purchase is non-refundable, this can be excluded in case of major defect in the product or service or when products are not accurately described according to our own sole discretion
Terms of exchange and return
In order to be eligible to return products or services or refunds of products or services, where applicable, the following conditions must be met
Receipt
You must provide the original receipt of your purchase or any acceptable proof of purchase you may have. The proof can be in some other form such as an official bank transaction receipt. For other ways to prove your purchase, please contact us. Check our digital products downloads or use our digital services closely to ensure that you can successfully access them. Please contact us when you encounter any problem during this process, we will be ready to help you
Non-use
Returned product must be non-used or damaged. It must be returned in its original condition without any signs of use. The condition of the returned product will be evaluated by our own sole discretion.
Packaging
Item must be returned in the original packaging in which it was received. In some cases, where the original packaging is not refundable or cannot be returned to its original shape after opening, we may accept the item as delivered if it meets all the other criteria.
Duration
We must receive all refund requests within 7 days of the purchase of the product or service. Please make sure to contact us within 7 days if you want a refund
Contact us
If you have any questions regarding any of these policies, please contact us
